To all of our valued customers.........
In March 2023, we made the difficult decision to close our Penfield bakery location and consolidate operations at our main bakery in Henrietta. Our final day of operation at the Penfield bakery is Saturday, April, 22nd.
Although it has been a successful endeavor for over 8 years, supporting the Penfield bakery location has been challenging, starting with staffing. We have had (much appreciated) family members involved over the years, as well as other non-family employees. With recent changes occurring, we're back to having to re-staff the bakery again. As many of you are aware, we are in difficult times for finding people to work in a way that meets the operating hours and other bakery requirements. This stretches thin, our available personnel to cover the bases.
Beyond that, the overall bakery business is health and continues to grow, and we have a lot on our plate to manage. As the owners, Mark and I have found that we have been stretched with supporting all of the overall business growth and opportunities. Most people probably don't realize, but we deliver product to the Penfield bakery every day after we leave the main bakery. It has made for long days over the past 8 years. There are some other issues as well, but basically once the staffing changes happened, it just became the right time and the right decision that felt we needed to make.
We know it's not Penfield location, but most everybody that has been involved in the bakery is still working at our Henrietta location, so we will still have all of the great baked goods available that we've always had. Actually, all of the baked goods that you enjoyed in Penfield have come pretty much directly from the Henrietta facility (not to take anything away from the staff we've had in Penfield).
Looking forward, we haven't ruled out the possibility of a new east-side location in the future, or finding some east side businesses that could potentially host a large selection of our products. We will continue to look into all of that. And we are also looking at shipping and delivery this year. Hopefully until some of that happens, customers will come over and check out our Henrietta location. If you've never been there, I think you'll like it. It's a little bigger than the Penfield retail space, and we'll have all of the same products you have come to enjoy from us.
I want to end by saying thank you to the two groups that have made our Penfield bakery a successful location: Our staff and our customers! We appreciate all of the efforts from our staff to operate the bakery there. I can't tell you all of the positive customer feedback we received on the great service they provided, day in and day out. And to our customers that supported that location we again say a big THANK YOU to you all!!
Thank you for your understanding, and for all your support over the past 8 years in Penfield, and 14+ year we have been serving our community, overall. We really appreciate it.
Contact us today if we can answer any questions.
585-254-0706 - Henrietta
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